Our Policies

 

Our knowledge of the products and services on this site.

YOUR PRIVACY - HOW WE USE YOUR PERSONAL DETAILS/INFORMATION

We do not store your credit card information on our database. We use a secure system for payment. We need certain personal information to process your booking and pass on only essential information to our suppliers and we keep telephone numbers in case we need to contact you. We keep your personal details confidential unless we are required to do otherwise by law or by competent authorities.

We use personal information for internal marketing and evaluation purposes only. For instance, we will contact you to find out how your holiday went - whether standards met your requirements, what worked and what didn't work for you. We're very grateful if you can take the time to respond as we want to continually improve our service. But we understand if you don't want to or can't spare the time and there is an opt-out box to tick if you don't want to participate.

You can also subscribe to our mailing list to receive the latest information on our special offers. So you won't be bothered by unwanted emails, our ezine mailing list is held separately and you have to choose to take up this service. If you're interested, tick the box and you'll receive details of our latest special offers. We make no promises for the peak season months of July and August but off-season there should be plenty of interesting deals to tempt you back to the North West. You can opt out at any time and we don't pass on our mailing list or your details to anyone.

DISCLAIMER

Passport Breifne publishes all information on this site in 'good faith'. We try hard to ensure that all content, posted and/or published, including prices and descriptions, is correct. While very effort is made to deliver an informative and accurate product, no guarantee can be made with regard to the accuracy, integrity or quality of such content and Passport Breifne can accept no responsibility for any errors, omissions, or misleading information. If you should find any errors in the content, please let us know so that we can correct the information. You also acknowledge that you are responsible for inputting the correct information required when making a reservation.

We do not warrant either expressly or impliedly that the website will meet your data processing requirements that the function operation or accessibility of the website will be interrupted or error free, that defects will be corrected or that the website will be free from viruses or other harmful elements. As a condition of becoming a user of the website you agree that your access is undertaken at your own risk and in accordance with the terms of use of the website applicable from time to time. We shall not be liable for damages of any kind and howsoever arising (including but not limited to damages caused by viruses, worms or Trojan horses) related to your use of or inability to access or properly use any part of the website.

In no event shall we be liable to you or to any person for any injury loss claim damage or any incidental or consequential damages including but not limited to loss of profit, business revenue, goodwill or anticipated savings or otherwise (whether or not we ought reasonably to have known of or had been advised of the possibility of same) whatsoever or howsoever caused (including negligence) arising out of or in any way connected with these terms, the use of any data or information services displayed on this site.

Before you complete your reservation, please read our Booking Terms and Conditions carefully and contact us if you are unclear about any aspect. This does not affect your statutory rights as a consumer.
We strongly recommend you print a copy of the "Booking Terms and Conditions" for future reference.

SECURITY

Our website is secure. The booking engine is protected by an encryption certificate ensuring your credit card details remain secure and confidential. We do not store your credit card details or pass them on to anybody.

COPYRIGHT

The content (including intellectual property rights, copyright, information, data, photographs, software and graphics except where duly acknowledged/attributed) posted on these pages (passport-breifne.com) is entirely that of Passport Breifne (registered trading name No. 274348).
By accessing this site, you acknowledge that copyright subsists in all software, including HTML code, provided in association with the service. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the Service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.

LINKS TO OTHER WEBSITES

From time to time we show links to web sites operated by other parties. These are provided for your interest and reference only. Passport Breifne does not control these sites and is not responsible for their contents. Our inclusion of hyperlinks to sites does not imply any endorsement of the material on such web sites or any association with their operators.

INSURANCE

We strongly recommend that you take out holiday insurance at the time you make your booking.

CHOOSING THE RIGHT ACCOMMODATION, ACTIVITIES AND ATTRACTIONS FOR YOU

Accommodation

All the accommodation shown is approved by Irish Tourist Boards, either Failte Ireland or the Northern Irish Tourist Board (NITB). This means that the premises have met certain standards and requirements (e.g. health and safety, insurance coverage, quality of rooms and service).

Activities

All the activities shown are conducted by businesses with the highest standards; all have appropriate insurance coverage and the necessary qualifications.
Some of the activities are quite physically challenging. If an activity is more demanding we give a general indication of what fitness level is appropriate but be realistic about your own abilities and kit yourself out with the right equipment. Our providers reserve the right to refuse to accept you if they consider it would be unsafe. If you're in any doubt about suitability, just contact us.

Booking fee

We charge a non-refundable booking fee of euros 4 per person for our service.

Check-in and checkout times

You can check-in your accommodation normally between 2pm-6pm, unless otherwise agreed. Do check with your hosts first if you plan to arrive later or if you're delayed.
Check out times are generally between 10.00-10.30am.
You will be advised on your confirmation email if any premises have times other than those shown above.

Children

You can use the search facility to find child-friendly premises or family choice attractions/activities. We have several attraction, activities and events which children and families will particularly enjoy plus some which are just not suitable for the very young and these are indicated.

Child reductions normally apply when children share with a parent or 3 or more children share one room in bed and breakfast accommodation. Full rates apply when one or two children occupy separate rooms. There are no reductions for self-catering accommodation as you pay for the whole premises rather than per person. Cots and high chairs are available in some places and these are shown in the premises descriptions - there may be a nominal charge for use.

Contact us if you want to double-check anything.

Complaints

We want to maintain high standards, so all your comments - whether good or bad - are welcome.

If a problem occurs with a provider, you must inform them immediately, and before departure, so that things can be put right. If this is not done then we cannot be held responsible for a complaint that was never made to the provider by you. If the provider doesn't resolve the problem to your satisfaction, you must also contact us immediately by telephoning +353 71 964 3963, so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return quoting your original booking reference and giving all relevant information. Please allow up to 14 days in order to obtain all the necessary documents from the provider to the issue can be resolved. Not following these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation will be affected.

Ensuite and standard rooms

An ensuite room is a room with its own private facilities such as shower/bath, toilet and hand basin. A standard room does not have these private facilities. The bathroom is outside the room and shared with other guests.

Facilities for disabled guests

Accommodation, activities and attractions suitable for disabled persons have been included. However, we do recommend that you search for availability first then either use the special request section on the booking form if you have a particular question or contact us directly. We're happy to double-check your choices to ensure facilities meet your particular needs.

Finding your way

A large number of our providers have given directions to their premises which you'll find at the end of their descriptions. If there no directions are listed, please contact either the provider or us.

Our knowledge of the products and services on this site

We have visited all our providers at their premises and know each one personally. All the accommodation offered is approved to either Fáilte Ireland or Northern Ireland Tourist Board standards. Our activity providers are well established and hold appropriate qualifications and insurance.

Pets

We do offer some pet-friendly accommodation which you can find through the search facility. Be prepared though, in most cases animals must be kept outside the premises and, particularly if you're using self-catering accommodation, you might be asked to pay a higher deposit against damage.

Attractions and activities where you can take along dogs are included on our site too - but please remember to respect the country code and keep animals well under control.

Self-catering accommodation

It is usual for self-catering providers to ask for a deposit against damage when you arrive. You can also expect to pay an amount upfront for light or heating. Be prepared!

Single supplements

A single supplement will be charged when one person occupies a room for two or more persons. Please refer to the scale of charges for individual premises.

Smoking

There is a smoking ban in place in all areas of work, i.e. accommodation, pubs, clubs, restaurants, etc., in the Republic of Ireland. In Northern Ireland too, many accommodation and activity providers ban smoking on their premises. For the comfort of guests who come after you, please respect the rules and don't try to sneak a quick cigarette out of the window.